Refund and Returns Policy

In Washington, “all sales are final” for alcohol, but exceptions are made for quality issues or shipping errors. At oro cru, we take pride in the quality of our wines and the service we provide. Because wine is a perishable product and subject to strict state and federal regulations, we have established the following policy regarding returns and refunds.

General Overview

Per Washington State law, alcoholic beverages cannot be returned for a refund except in cases where the product is flawed, damaged, or delivered in error. We do not offer refunds or exchanges for wine based on personal taste preferences or “buyer’s remorse.”

Cancellations

Orders may be canceled for a full refund if the request is received before the wine has been processed for shipment or delivery.

Damaged or Incorrect Shipments

We strive to ensure your wine arrives in pristine condition. However, if your order is damaged during transit or is incorrect, please follow these steps:

Notification: Contact us at info@orocru.com within 3–5 business days of delivery.
Documentation: Please provide a photo of the damaged package/bottles or the incorrect items received.
Resolution: We will, at our discretion, either ship a replacement (subject to availability) or issue a refund for the cost of the damaged/incorrect goods. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Returned items can be mailed to:
- oro cru
  UNIT B1
  801 SW 16th Street, Renton, WA 98057, Ste 115

Flawed or “Corked” Wine

If you believe a bottle of wine you purchased directly from us is flawed (e.g., cork taint/TCA or oxidation), we are happy to replace it.

Requirement: By law, we cannot accept a return of an empty bottle. Please re-cork the bottle with the remaining wine and contact us to arrange an inspection or return.
Timeframe: Quality claims must be made within 30 days of purchase.
Exchange: If you purchased the wine at our location, please bring the bottle and your receipt for an exchange. If your wine was delivered, please contact us by email at info@orocru.com to arrange a date and time for exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@orocru.com.

Important Legal Note

This policy applies only to wine purchased directly from oro cru. If you purchased our wine from a third-party retailer or restaurant, please contact that business directly regarding their return policy.