In Washington, \u201call sales are final\u201d for alcohol, but exceptions are made for quality issues or shipping errors. At oro cru, we take pride in the quality of our wines and the service we provide. Because wine is a perishable product and subject to strict state and federal regulations, we have established the following policy regarding returns and refunds.<\/p>\n\n\n\n
Per Washington State law, alcoholic beverages cannot be returned for a refund<\/strong> except in cases where the product is flawed, damaged, or delivered in error. We do not offer refunds or exchanges for wine based on personal taste preferences or \u201cbuyer\u2019s remorse.\u201d<\/p>\n\n\n\n Orders may be canceled for a full refund if the request is received before the wine has been processed for shipment or delivery.<\/p>\n\n\n\n We strive to ensure your wine arrives in pristine condition. However, if your order is damaged during transit or is incorrect, please follow these steps:<\/p>\n\n\n\n If you believe a bottle of wine you purchased directly from us is flawed (e.g., cork taint\/TCA or oxidation), we are happy to replace it.<\/p>\n\n\n\n This policy applies only to wine purchased directly from oro cru. If you purchased our wine from a third-party retailer or restaurant, please contact that business directly regarding their return policy.<\/p>\n\n\n\nCancellations<\/strong><\/h2>\n\n\n\n
Damaged or Incorrect Shipments<\/strong><\/h2>\n\n\n\n
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<\/strong>UNIT B1
801 SW 16th Street, Renton, WA 98057,\u00a0Ste 115<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\nFlawed or \u201cCorked\u201d Wine<\/strong><\/h2>\n\n\n\n
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Late or missing refunds<\/strong><\/h2>\n\n\n\n
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Important Legal Note<\/strong><\/h2>\n\n\n\n
Need help?<\/strong><\/h2>\n\n\n\n